Raheel's CV
Raheel Ahmed Khan
System Infrastructure Administrator | Cloud Operations
Profile summary
Adaptable System Infrastructure Administrator with 5 years of experience across 4 organizations. Transitions from telecommunications engineering in Islamabad to managing hybrid cloud and on-premises infrastructure within the GCC. Manages AWS and Microsoft Azure environments while maintaining compliance with ISO 27001 and CBUAE standards. Builds ETL pipelines and identity management systems to support operational visibility. Dedicated to maintaining secure, high-availability infrastructure through rigorous patching and disaster recovery protocols.
Career highlights
Infrastructure Administration: Administers hybrid infrastructure across Oracle and Microsoft Azure cloud servers, applying 3-2-1 backup methodology and OS patching to sustain continuous availability for business operations.
Security and Compliance: Maintains operational documentation and compliance standards aligned with CBUAE and ISO 27001, while configuring firewall, VPN, IAM, PAM, and DLP policies to secure network environments.
Data and Identity Management: Manages Microsoft 365 and Entra ID hybrid identity environments while building ETL data pipelines and Power BI dashboards using SQL and Python to provide performance visibility.
Technical Certifications: Holds professional certifications including CompTIA Security+ 701, Cisco CCNA 301, and CISM, validating technical proficiency in security management and network infrastructure administration.
Key skills
Professional experience
Directs the hybrid infrastructure and identity management operations for the CRM platform. Coordinates cross-functional system configurations and vendor relationships while maintaining compliance with ISO 27001 standards and CBUAE requirements.
- Administers hybrid infrastructure across Oracle and Microsoft Azure cloud servers, including OS patching and 3-2-1 backup methodology to sustain continuous availability.
- Manages the Microsoft 365 and Entra ID hybrid identity environment, encompassing Exchange Online, Teams, SharePoint, and OneDrive alongside endpoint security controls.
- Builds and maintains ETL data pipelines and Power BI dashboards using SQL and Python to provide business units with visibility into sales and accounting performance.
- Configures firewall, VPN access, IAM, PAM, and DLP policies to secure network and endpoint environments.
- Translates business requirements into system configurations across CRM and infrastructure boundaries while maintaining operational documentation.
Directed technical operations for dental lab management software, overseeing workflow configurations and case tracking for 50 technicians. Managed the internal IT infrastructure, including domain administration and security compliance protocols to meet regional healthcare standards.
- Configured technician workflows and product setups within 3Shape software while managing L1 and L2 ticket resolution through Atlassian Jira.
- Administered the on-site Active Directory domain, including user account management, Group Policy Objects, and access permissions.
- Maintained the Veeam backup cloud environment and applied OS patches to ensure compliance with ADHICS security standards.
Directed technical operations for internal infrastructure and client-facing support systems. Managed hardware maintenance, network connectivity, and data center migration tasks while ensuring service level compliance across support queues.
- Restored corporate laptop fleet functionality through screen, keyboard, and storage drive replacements while maintaining local area network infrastructure including routers, firewalls, and wireless access points.
- Executed a data center relocation project involving the physical decommissioning and migration of legacy server racks, Cisco and Solaris hardware, power distribution units, and structured cabling.
- Provisioned static IP allocations for enterprise customers and administered cPanel hosting environments while resolving helpdesk tickets through Atlassian Jira and Trello.
Education
Computer Science | GPA: 3.79 / 4.0
Certifications
Languages
English · Fluent
Arabic · Basic
Urdu · Native
Hindi · Fluent